At Buddy Packaging Co., we take pride in delivering high-quality custom packaging solutions that meet your exact requirements. We understand that every order is unique, and we work hard to ensure your complete satisfaction. This Refund & Returns Policy explains the circumstances under which returns, replacements, or refunds may be applicable.
Custom Orders and Eligibility
Because our products are custom-made to your specifications, they cannot be resold once produced. Therefore, returns or refunds are generally not possible unless the product is defective, damaged during transit, or differs significantly from the approved design proof.
Reporting an Issue
If you believe there is a problem with your order, please contact us within 7 days of delivery. Provide your order number, a brief description of the issue, and clear photographs showing the defect or damage. This helps us resolve the matter quickly and efficiently.
Inspection and Resolution
Once we receive your claim, our quality assurance team will review the details and determine whether a replacement, partial refund, or full refund is applicable. In most approved cases, we will either:
- Reproduce and ship your order at no additional cost, or
- Issue a refund to your original payment method.
Non-Returnable Items
We cannot accept returns or offer refunds for:
- Products that match the approved proof and are free of defects.
- Items damaged due to improper handling or storage after delivery.
- Orders placed with incorrect specifications provided by the customer.
Shipping for Returns (if applicable)
In rare cases where a return is approved, you may be required to ship the product back to us. Return shipping instructions will be provided, and costs may be covered by Buddy Packaging Co. if the fault is ours.
Our Commitment
Our goal is to ensure that you receive packaging products you are proud to use and present. We encourage all customers to carefully review proofs before production begins, and to reach out with any concerns during the design process to avoid issues later.